{"id":1993,"date":"2024-07-19T14:08:54","date_gmt":"2024-07-19T14:08:54","guid":{"rendered":"https:\/\/florian-hameister.de\/?page_id=1993"},"modified":"2026-03-30T16:26:31","modified_gmt":"2026-03-30T16:26:31","slug":"customer-voices","status":"publish","type":"page","link":"https:\/\/florian-hameister.de\/en\/customer-voices\/","title":{"rendered":"customer voices"},"content":{"rendered":"

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Client Testimonials<\/p>\n

These leaders already profited from the innovation process guy<\/span><\/strong><\/span><\/h2>\n

With my services, I support leaders in developing better products faster. I do this through structured, concise, and professionally moderated workshops and sprints in the early stages of product development.<\/p>\n

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Florian makes strategy sessions tangible and structured!<\/h3>\n

Timm Kohberger<\/p>\n

Head of BU Gangways Rail HKS – H\u00fcbner Group<\/a><\/p>\n

We faced the challenge of rethinking our After Sales strategy for the future and needed targeted facilitation. You helped us take off our corporate glasses and gain new perspectives. Particularly impressive were your methodical and systematic approach, as well as your excellent time management and goal orientation.<\/p>\n

The result was “abundant” and goal-oriented. The collaboration was eye-opening, and the documentation was excellent. Florian fully met our expectations and delivered a structured outcome without leaving any questions unanswered.<\/p>\n

Before the collaboration, we were concerned that it might only result in discussions without tangible outcomes. However, these concerns were quickly dispelled.<\/p>\n

We especially appreciated that the results were made tangible, particularly through the use of Miro, stop-motion videos, and the integration of graphical recording. Everything was comprehensible and structured.<\/p>\n

I can highly recommend this collaboration to Innovation and Business Development departments, as well as to any areas looking to rethink their strategy. Your professional approach and the use of digital tools make you an indispensable partner.<\/p>\n

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Florian has a methodical and highly structured approach.<\/h3>\n

Niels Cotiaux<\/p>\n

Head of Corporate Strategy & Innovation Management – EAM<\/a><\/p>\n

In the early stages of looking into the topic of e-mobility and electricity for cars, we were faced with the challenge of precisely identifying customer needs. This is exactly where Florian came into play. By professionally conducting customer interviews and then aggregating the results in workshops, he provided us with a solid basis for developing potential business models.<\/p>\n

What particularly impressed me was Florian’s methodical and highly structured approach.<\/p>\n

For anyone who wants to approach the customer-centric approach, working with Florian is not only recommended, but essential.<\/p>\n

\"foto<\/span><\/p>\n

Clear goals and effective measures in two days<\/h3>\n

Pierre Schlosser<\/p>\n

CEO Technoform<\/a> Bautec Kunststoffprofile GmbH<\/p>\n

Our success as a company depends on our ability to respond to changes in our market environment, which requires a good analysis of the situation and the correct conclusions. Your structured approach and methodology helped us clearly define our strategic goals and develop effective measures to achieve them.<\/p>\n

Before working together, we were worried about whether we could do it all in two days. However, these concerns were allayed, and the workshop’s outcome was very positive.<\/p>\n

What I particularly liked about working together was your professional and, at the same time, human way of creating a productive working atmosphere in which teamwork and cooperation were at the forefront.<\/p>\n

I recommend this collaboration to anyone who wants to clearly define goals with their team and implement them successfully. Your broad range of methods and your professional approach make you a valuable partner.<\/p>\n

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From uncertainty to concrete results in just one day<\/h3>\n

Daniel Huebsch<\/p>\n

Head of Innovation, Productmanagement & Electronics – H\u00fcbner Group<\/a><\/p>\n

We wanted to reach practical, actionable ideas with key customers more quickly. To do that, we needed external facilitation, clear methods, and fresh perspectives. That’s how we developed and implemented the “Customer Innovation Days” concept together with Florian.<\/p>\n

Florian facilitated and structured the days, selected exercises that fit precisely, and distilled the results with focus. The Graphical Recording, created by a professional graphic recorder, made insights and decisions visible, shareable, and easy to build on.<\/p>\n

Beforehand, we were uncertain how openly and creatively customers would engage with the format \u2014 and whether a single, compact day could really produce usable, actionable ideas. That’s exactly what happened.<\/p>\n

Customers were active, open, and fully engaged. By the end of each day, concrete, prioritized results were on the table \u2014 including clear next steps and scheduled follow-ups.<\/p>\n

In total, four Innovation Days were successfully conducted with four customers. These produced clear opportunity backlogs and prioritized concepts. Additional Innovation Days are already in the pipeline.<\/p>\n

What stood out most was the combination of appreciative, energetic facilitation and clear structure. The Graphical Recording gave each day a distinct identity and lasting impact.<\/p>\n

The format is particularly well suited for product, sales, and business development teams that want to innovate in a customer-centric way \u2014 especially when co-creation with key customers needs to deliver usable results quickly.<\/p>\n

\"\"<\/span><\/p>\n

Clarity. Trust. Progress.<\/h3>\n

Dr. rer. pol., Dipl.-Volksw. Christoph Gelking<\/p>\n

Deputy Chief Executive – Handwerkskammer Wiesbaden<\/p>\n

I was surprised by how openly and without a fixed outcome we were able to discuss. Florian moderated the process in a way that made us feel in control at all times \u2013 yet never lost in the conversation.<\/p>\n

With smart and pointed questions, he kept bringing our discussions back to the essence and helped us turn many individual thoughts into a shared understanding. His way of working was flexible, clear, and highly adaptive \u2013 not a rigid agenda, but exactly what we needed in each moment.<\/p>\n

Thanks to this facilitation, we were able to come together as a new executive team in a remarkably short time, build trust, and jointly develop key topics like our mission statement and leadership principles.<\/p>\n

What started with caution has turned into genuine optimism \u2013 and that has a lot to do with the way Florian guided the process.<\/p>\n

Highly recommended for organizations seeking to realign themselves and elevate leadership and collaboration to a new level.<\/p>\n

\"\"<\/span><\/p>\n

From fuzzy ideas to a clear innovation process<\/h3>\n

Hendrik Simon<\/p>\n

Business Development & Operations at Evangelische Bank<\/p>\n

We wanted to structure our idea and innovation process more simply and clearly. Florian showed us how to further develop a potential idea, validate it, cluster it, and evaluate it.<\/p>\n

We were surprised by how complex such an idea-generation process actually is. The new structure helped us a lot to move through this process.<\/p>\n

I couldn’t imagine before how to structure the process to make it usable and transparent for many. However, Florian’s presentation, his templates, and the shared experience showed that it is possible after all!<\/p>\n

Florian has a relaxed, witty, and purposeful way of conducting the workshop. I especially enjoyed working through the idea sketches with my own team.<\/p>\n

I recommend the collaboration to anyone who wants to rethink their idea or innovation concept and think outside the box of old, familiar methodologies.<\/p>\n

\"Hendrik<\/span><\/p>\n

Jesse Miller<\/span><\/h3>\n

Director of Innovation at Neogen Corporation<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

Our team worked with Florian to master online innovation tools and processes. Florian\u2019s grasp of the concepts and the way to deliver them to the team was superb. He was always available for comment\/questions on WhatsApp and also via email. The sessions were always on time, engaging and insightful. Can\u2019t say enough good things about his energy, skills and training. A++<\/p>\n

<\/span><\/p>\n

Safura Atan<\/span><\/h3>\n

Co-Founder and Alchemist at StratNaViGO Consulting PLT<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

Florian is an awesome facilitator. He is technically savvy in doing online facilitation and is able to guide those who were technically challenged. He takes the experiment-reflect-learn-improve way of doing things. Totally unflustered when things do not work exactly how they should go and quickly finds a solution to get back on track. Highly recommend him for any online facilitation workshop.<\/p>\n

<\/span><\/p>\n

Gijs van Wulfen<\/span><\/h3>\n

Innovation Author and Keynote Speaker<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

As an innovation facilitator with a lot of experience in product development, Florian is the right address if you want to find the best product ideas.<\/p>\n

<\/span><\/p>\n

Cristhian Soto<\/span><\/h3>\n

Innovation professor<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

If you are looking for a fast way to get clarity for your business case, I recommend Florian’s Business Case Reality Check.<\/span><\/p>\n

<\/span><\/p>\n

Karen Luyt<\/span><\/h3>\n

Consultant at BCX<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

Florian is very knowledgeable on the topic of innovation, and he has a very structured approach. I would highly recommend his services or any course that he would run.<\/span><\/p>\n

<\/span><\/p>\n

Lars Behrendt<\/span><\/h3>\n

Innovation Expert<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

Florian is probably the best support you can get if you still struggle with what ideas you want to execute.<\/p>\n

<\/span><\/p>\n

Mathijs Niehaus<\/span><\/h3>\n

Serial Innovator<\/span><\/p>\n

<\/span><\/h2>\n

<\/p>\n

Florian led several online innovation workshops in which I participated. These were the best online workshops I have ever experienced. Florian masters many online tools, is patient, explains the process in a visual and clear way, connects with the whole group, feels the need, creates a lot of energy, and is flexible but never loses sight of the workshop’s goal. If you want to achieve great results in a fun and energetic workshop, I can highly recommend Florian as an online facilitator.<\/p>\n

<\/span><\/p>\n

Better decisions. Earlier in the process<\/h4>\n

\"\"<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

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